Concepts

Informative links about concepts and methodologies of the service:

Customer Journey Map (CJM)

Customer Experience (CX)

Doubts?

If you have questions about this service, do not hesitate to contact us through any of our channels.

+56 2 29791496
+56 9 30613005
info@t2g.cl

Blog

Visit our blog on MEDIUM to know the latest articles we have published

T2G MEDIUM
Tips

If you make a customer unhappy on the physical channel, he or she can tell about six people. If a customer has a bad experience on the digital channel, it can reach about six thousand users.

Jeff Bezos, Amazon

Web Jeff Bezos, Amazon

Customer Experience (CX)

Service Online Face to face

How to increase the loyalty of your customers? We help you turn every call, email, meeting and sale into an incredible experience.

What is it?

Our Customer Experience service consists of examining your sales process through the CJM (Customer Journey Map) tool, analyzing market trends to identify the impact on the shopping experience of each stage of the process and implementing a continuous improvement methodology that allows to improve the loyalty of your customers.

Customer Experience (CX)

Main utility

Increase revenue through an effective customer service process that generates short-term loyalty.

Customer Experience (CX) | Benefits

  • Increase sales
  • Decrease marketing spend
  • Reduce personnel costs
  • Decrease in complaints and claims
  • Improve brand reputation
  • Increase customer loyalty
Customer Experience (CX)
Online tracking: When hiring a service, our clients obtain a tracking code with which they can easily follow the progress of each of the requirements through our website.

How to hire our services Customer Experience (CX)

Write to us at info@t2g.cl, or through our website indicating your request and we will schedule an evaluation meeting as soon as possible.


1. Evaluation

Virtual meeting for previous definitions.

2. Proposal

Proposal sending in 24 hrs.

3. Getting to work

Consulting starts using Collaborative Platform

hire

Our Clients


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