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If you make a customer unhappy on the physical channel, he or she can tell about six people. If a customer has a bad experience on the digital channel, it can reach about six thousand users.Jeff Bezos, Amazon
How to increase the loyalty of your customers? We help you turn every call, email, meeting and sale into an incredible experience.
Our Customer Experience service consists of examining your sales process through the CJM (Customer Journey Map) tool, analyzing market trends to identify the impact on the shopping experience of each stage of the process and implementing a continuous improvement methodology that allows to improve the loyalty of your customers.
Increase revenue through an effective customer service process that generates short-term loyalty.
Some stages may vary depending on the size, current status and location of the business.
It is the set of experiences that a person has during his time as a brand customer.
There are various techniques for measuring customer satisfaction. At T2G we recommend using the Net Promoter Score (NPS) model, which is a simple tool, published by Harvard Business Review in 2003 and widely used ever since. It focuses on measuring the degree of satisfaction and loyalty of consumers, being applicable to any company.
Due to changes in consumption, competition and consumer demands, experience has become a fundamental aspect for companies. Providing a good experience makes a difference with the competition, increases the profitability of your brand and ensures business continuity in the long term.
The best way to start improving customer experience is to analyze the sales process and simplify it, for example, avoiding unnecessary registration processes and waiting times.
Write to us at firstname.lastname@example.org, or through our website indicating your request and we will schedule an evaluation meeting as soon as possible.
Virtual meeting for previous definitions.
Proposal sending in 24 hrs.
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